Vietnam Innovators
Vietnam is forecasted to be one of the fastest-growing economies in Southeast Asia and the world. To understand the dynamics behind Vietnam’s miracle growth, Vietcetera meets with business leaders every week to discuss the country’s future growth prospects. We also learn how they build and manage teams and why they think innovation will be key to Vietnam’s role in the world order. You can find more information for this Podcast at https://vietcetera.com/en
Vietnam Innovators
Five-Star Customer Service Starts with a Greeting - John Woolley, General Manager, JW Marriott Phú Quốc - S6#38
Kicking off this new season, host Hao Tran sits down with John Woolley, General Manager of JW Marriott Phu Quoc—one of the most prestigious luxury resorts in Vietnam and the region. Recognized as the best JW Marriott in the world in 2022, this extraordinary resort stands out with its uniquely imaginative architecture, inspired by a fictional university and designed by the renowned architect Bill Bensley.
With over 20 years of experience in luxury hospitality, John Woolley has held key leadership roles within Marriott International across the globe. From serving as Area Director of Sales & Marketing in South Asia and the Caribbean to playing a pivotal role in launching the European Convention Network, he has been instrumental in strengthening Marriott’s presence in the international hospitality landscape.
Before taking on his current role, John was General Manager at The Ritz-Carlton, Bali (2020-2023) and spent four years leading Courtyard by Marriott Bali Seminyak Resort. Under his leadership, these properties saw remarkable growth in both business performance and guest satisfaction, further establishing his reputation as a leading figure in luxury hospitality.
What insights will John Woolley bring to this episode? Tune in now to find out!
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Thank you JW Marriott Phu Quoc for accompanying Vietnam Innovators. JW Marriott is an ideal sanctuary for those seeking relaxation and personalized service, with every moment crafted to create lasting memories. https://bit.ly/jwmarriottphuquoc
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