Vietnam Innovators

S2#12 Phuc Nguyen, Partner, Consulting At KPMG in Vietnam: Unlocking customer experience excellence

November 09, 2021 Phuc Nguyen Season 2 Episode 12
Vietnam Innovators
S2#12 Phuc Nguyen, Partner, Consulting At KPMG in Vietnam: Unlocking customer experience excellence
Show Notes

Mr. Nguyen Tuan Hong Phuc is a Partner, Consulting, Head of Customer & Operations at KPMG in Vietnam. He has over 16 years of experience in management, digital transformation, and operation consulting. Before joining KPMG Vietnam, he was Senior Manager in Advisory Services and Performance Improvement for Ernst & Young, as well as Director of CEL Consulting.

An expert in customer experience management in the digital age, Mr. Nguyen explains the game-changing factors in the market based on “The Six Pillars of Customer Experience Excellence”, KPMG’s 7-year research. Stay tuned to this Vietnam Innovator podcast with host Hao Tran, CEO of Vietcetera to explore this intriguing topic.

Thank you ELSA Speak and KPMG Vietnam for collaborating with Vietcetera in this podcast.

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Part of a global network present in 146 countries, KPMG in Vietnam has been assisting the local business community and international investors entering this potential market since 1994. As one of the top professional service firms in Vietnam, KPMG focuses on helping other organizations — enterprises, public-sector agencies, capital market players, governments, and not-for-profits — mitigate risks and grasp opportunities through an audit, tax, legal and advisory services.

Learn more about the firm’s initiatives here: https://home.kpmg/vn/en/home.html

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